1. What sizes do you offer?
We offer a wide range of sizes for both men and women. You can find the size chart on each product page to help you pick the perfect fit.
2. How do I know if the sneakers will fit me?
We recommend checking our size chart and reading customer reviews. If you’re in between sizes, it’s usually a good idea to size up for a comfortable fit.
3. Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping fees and delivery times may vary depending on your location.
4. What are your shipping rates?
Shipping rates vary based on location and the size of your order. You’ll see the exact shipping costs at checkout before completing your order.
5. How long does delivery take?
Delivery typically takes between 5-10 business days within the country. You’ll receive tracking details as soon as your order is dispatched.
6. What payment methods do you accept?
We accept all major credit cards, PayPal, and digital wallet services like Apple Pay and Google Pay.
7. Can I return or exchange my order?
Yes, we have a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. Visit our returns page for more information on how to initiate a return or exchange.
8. What if I receive a damaged or defective product?
We’re sorry if you received a defective product. Please contact us immediately with photos of the item, and we’ll arrange a replacement or refund for you.
9. How do I care for my sneakers?
To extend the life of your sneakers, we recommend cleaning them with a soft brush or cloth and mild soap. Avoid soaking them in water or using harsh chemicals.
10. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the courier’s website.
11. Can I cancel or modify my order after placing it?
You can cancel or modify your order within 24 hours of placing it. After this time, the order may already be processed for shipping.
12. Do you offer discounts or promotions?
Yes, we frequently run promotions and offer discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals!
13. Do you restock sold-out items?
We try to restock popular items, but availability can vary. Sign up for restock notifications on the product page, and we’ll let you know if the item becomes available again.
14. Can I preorder sneakers that aren’t yet available?
Yes, we occasionally offer preorders for limited-edition releases. Preorder details and estimated delivery times will be mentioned on the product page.
15. Do you sell limited-edition or exclusive sneakers?
Yes, we offer a selection of limited-edition and exclusive sneakers from top brands. Follow our store for the latest drops and restocks.
16. How can I find out about new releases?
You can subscribe to our newsletter or follow us on social media to stay updated on new releases, limited editions, and special promotions.
17. Can I change my shipping address after placing an order?
If your order hasn’t been processed, you can update the shipping address by contacting our customer support team within 24 hours of placing the order.
18. What do I do if my order hasn’t arrived yet?
If your order is delayed beyond the estimated delivery date, please check the tracking information or contact our support team for assistance.
19. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website. The gift cards can be used towards any purchase on our site.
20. Do you have a physical store?
Currently, we operate online only. However, we’re working on pop-up store events, so stay tuned!
21. How do I contact customer service?
You can reach our customer service team via email at [your email] or through our live chat feature on the website. We aim to respond within 24 hours.
22. Are your sneakers authentic?
Yes, we guarantee the authenticity of every product sold in our store. We source our sneakers directly from reputable suppliers and brand partners.
23. Can I customize my sneakers?
Currently, we do not offer customization services, but keep an eye out for future updates as we may introduce customization options soon.
24. What is your loyalty program?
We have a rewards program for our loyal customers! Sign up for an account to earn points on every purchase, which can be redeemed for discounts on future orders.
25. What if I entered the wrong size in my order?
If you entered the wrong size, please contact us within 24 hours of placing your order, and we will do our best to modify it before shipping.
